01
Customer responsibility
The customer provides equipment access, substrates, representative files, an IT contact, and the people responsible for color and workflow decisions.
Open knowledge base
Implementation and support: who owns each part
The local dealer provides first-line support, backed by regional support and engineering for escalations.
Successful implementation is more than installation. It needs a license owner, prepared devices and network, representative jobs, operator training, and a clear escalation path.
- Last checked
- 24 July 2026
- Editorial responsibility
- Prepared and reviewed by the CRINTAC team
Menu names, interface layout, and available functions can differ between PrintFactory versions, operating systems, and licence types. Check the current official source before changing production settings.
02
CRINTAC responsibility
The local partner confirms the configuration, coordinates the trial and training, documents results, and provides first-line support with knowledge of the real production environment.
03
Vendor responsibility
PrintFactory maintains the product, drivers, cloud, and official knowledge base. More complex cases are escalated through the partner channel to regional support and engineering.
What to remember
- Name a license manager and technical owner before starting.
- Use real files, media, and operators in the trial.
- Local support and the vendor operate as connected support levels.
Official vendor sources
PrintFactory Support
Online License Activation and Registration
Direct manufacturer sources are available to signed-in users.
Sign in through “Dashboard” in the header or request trial access.
Adapted overview based on official PrintFactory documentation. The PrintFactory name, documentation, and original materials belong to PrintFactory B.V. and their respective owners.